Cooperative Bank of Epirus was the first to use electronic PIN delivery process for its e-banking users.

PRODUCT: Natech.CSBweb

WHEN: 2013

WHO: Cooperative Bank of Epirus collaborates successfully with Natech S.A. and becomes the first Bank in Greece to use a PIN delivery process using e-mail and sms alerts, for its e-banking users.

THE SITUATION:  The traditional PIN delivery process, generated serious delays between the time users requested the PIN and the time they received it.

THE NEED:  For safety reasons as well as for the clients'  convenience, the Bank realized that this process needed to be altered.

THE SOLUTION: The  Bank decided to substitute the old delivery process with a new web based one, implemented by Natech.

 

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